Saconde & Saconde, LLC — Revised: May 25, 2026
Company Name: Saconde & Saconde, LLC
Principal Place of Business: New York, United States
Website: www.saconde.com
All sales made by Saconde & Saconde, LLC (“Saconde,” “we,” “our,” or “us”) are FINAL SALE. By purchasing from our website, showroom, social media channels, invoices, or any other sales platform, you acknowledge and agree to the terms set forth below.
All items sold by Saconde are sold on an “AS IS,” “WHERE IS,” and “WITH ALL FAULTS” basis to the fullest extent permitted by applicable law.
We do not offer: Returns; Refunds; Exchanges; Store credits; Cancellations after purchase; Price adjustments.
This policy applies to: In-store purchases; Online purchases; Invoice purchases; Phone orders; Social media sales; International orders; Pre-orders and special orders.
Nothing in this Policy is intended to limit, waive, or restrict any non-waivable rights a customer may have under applicable federal, state, local, or international law.
Saconde’s policy is that all sales are final. However, certain federal, state, local, or international laws may require specific disclosures, remedies, cancellation rights, refund rights, or other consumer protections that cannot be waived by contract.
To the fullest extent permitted by law, Saconde does not provide returns, refunds, exchanges, cancellations, store credits, price adjustments, or buyer’s remorse remedies. Where applicable law requires a refund, cancellation, replacement, repair, notice, or other remedy, Saconde will comply only to the minimum extent required by such applicable law.
Customers are responsible for reviewing this Policy before purchase. This Policy shall be posted or made available through Saconde’s website, invoices, checkout pages, receipts, showroom signage, point-of-sale areas, and/or other sales channels as applicable.
Saconde’s return, refund, exchange, cancellation, shipping, delivery, authenticity, and final-sale policies shall be posted, displayed, linked, printed, or otherwise made available to customers as applicable through Saconde’s website, checkout pages, product pages, invoices, payment links, receipts, showroom signage, point-of-sale areas, order confirmations, and/or other sales channels.
By placing an order, submitting payment, accepting an invoice, completing checkout, purchasing in-store, purchasing through a third-party platform, or otherwise completing a transaction with Saconde, the customer acknowledges that they had an opportunity to review this Policy before purchase and agrees that the purchase is subject to this Policy.
Saconde may, in its discretion, issue or sell gift cards, gift certificates, store credits, promotional credits, discount codes, account credits, platform credits, courtesy credits, marketing credits, or similar value credits through its website, showroom, invoices, social media channels, third-party platforms, promotional campaigns, customer service communications, or any other sales or marketing channel.
Purchased Gift Cards and Purchased Store Credit. Gift cards, gift certificates, or store credits purchased directly from Saconde for monetary value are subject to applicable federal, state, and local laws, including any legally required expiration, fee, disclosure, and cash-redemption rules. Purchased gift cards and purchased store credits are not redeemable for cash and are not refundable except where required by applicable law.
Promotional Credits and Courtesy Credits. Any gift card, gift certificate, store credit, account credit, discount, reward, voucher, code, or other credit issued by Saconde without full monetary consideration is considered a promotional credit or courtesy credit, not purchased cash value. Promotional credits are not redeemable for cash, are not refundable, are not transferable, may not be resold, and may be limited, revoked, modified, refused, or canceled by Saconde at any time to the fullest extent permitted by applicable law.
No Cash Value Unless Required by Law. Except where required by applicable law, Saconde gift cards, store credits, promotional credits, discount codes, account credits, and similar credits have no cash value and may only be used toward eligible purchases from Saconde.
Fraud, Abuse, and Error Correction. Saconde reserves the right to refuse, suspend, cancel, void, or investigate any gift card, store credit, promotional credit, discount code, or account credit if Saconde suspects fraud, abuse, unauthorized resale, chargeback abuse, duplicate issuance, system error, violation of Saconde policies, or misuse.
Saconde takes authenticity seriously and implements internal and third-party authentication procedures where deemed appropriate.
Any authenticity claim, dispute, or review request must satisfy ALL of the following conditions: The original Saconde authentication/security tag must remain fully attached to the item; The tag must be untampered with, unaltered, undamaged, and in its original condition; The item must remain unused and in the exact condition in which it was delivered; All original packaging, accessories, certificates, receipts, and inclusions must accompany the item.
If the authentication/security tag is removed, cut, detached, altered, replaced, tampered with, damaged, or otherwise compromised, then the item shall be conclusively deemed authentic, genuine, accepted by the purchaser, and non-disputable. Removal or tampering with the authentication tag immediately voids any authenticity claim, any return request, any refund request, any chargeback claim related to authenticity, and any buyer protection request to the fullest extent permitted by law.
Saconde reserves the right to refuse, cancel, hold, investigate, report, or decline any transaction, return request, authenticity claim, shipment, payout, or release of goods if Saconde suspects counterfeit goods, stolen goods, fraud, unlawful activity, sanctions issues, prohibited resale activity, payment abuse, identity misuse, or violation of applicable law or platform rules.
Any refund request, authenticity claim, delivery claim, chargeback response, legal compliance review, or other customer claim must be submitted with sufficient proof of purchase and supporting documentation. Saconde may require: Original receipt, invoice, order number, or transaction confirmation; Customer identification and contact information; Photos or videos of the item, packaging, shipping label, authentication/security tag, and any claimed issue; All original packaging, accessories, certificates, cards, receipts, dust bags, boxes, straps, locks, keys, tags, and inclusions; Written explanation of the claim; Carrier documentation, police report, affidavit, customs notice, or other third-party documentation where applicable.
Saconde’s review of any claim does not waive Saconde’s final-sale policy and does not guarantee a refund, return, exchange, cancellation, credit, or other remedy.
Without limiting Saconde’s final-sale policy, the following categories of items are non-returnable, non-refundable, non-exchangeable, and not eligible for cancellation to the fullest extent permitted by law: Pre-owned, vintage, collectible, consignment, rare, discontinued, limited-edition, or previously handled items; Luxury handbags, accessories, jewelry, watches, apparel, footwear, and similar personal goods; Items sold with authentication/security tags; Items where the authentication/security tag has been removed; Items that have been used, worn, altered, repaired, cleaned, resized, damaged, scented, stained, or modified after purchase; Items missing packaging; Special orders, pre-orders, sourced items; International orders; Items purchased using promotional credit.
Many items sold by Saconde are pre-owned luxury goods and may show signs of age, wear, storage, use, repairs, modifications, or imperfections. Minor imperfections consistent with pre-owned luxury goods shall not constitute misrepresentation, damage, counterfeit evidence, or grounds for dispute.
Saconde makes reasonable efforts to describe and photograph items accurately. However, descriptions, colors, measurements, condition ratings, dates, materials, model names, hardware tones, and other details may be approximate. Photos may be affected by lighting, screen settings, shadows, camera angles, reflections, editing, compression, or display differences.
Typographical errors, pricing errors, inventory errors, listing mistakes, description errors, image errors, availability errors, and other clerical or technical errors do not create a binding obligation by Saconde. Saconde reserves the right to correct errors, cancel orders, refuse transactions, or modify listings before shipment or fulfillment, subject to applicable law.
To the fullest extent permitted under applicable law, Saconde disclaims all express and implied warranties, including but not limited to: merchantability, fitness for a particular purpose, non-infringement, and implied warranties arising from course of dealing or usage of trade.
By completing a purchase, the customer agrees not to initiate improper chargebacks or payment disputes for: disclosed item condition, sizing, fit, wear, buyer’s remorse, delayed carrier scans, market value fluctuations, or claims barred by this policy.
Saconde reserves the right to: contest chargebacks with supporting evidence; provide order records, photographs, tracking information, authentication records, IP logs, signatures, communications, and fraud-prevention data; recover collection costs, attorney’s fees, administrative expenses, and damages where permitted by law.
Risk of Loss: Risk of loss transfers to the purchaser upon delivery to the shipping carrier or confirmed delivery to the destination address, to the fullest extent permitted by applicable law.
Signature, Insurance, and Delivery Confirmation: Saconde may, in its discretion, require signature confirmation, adult signature, insurance, identity verification, delivery restrictions, carrier hold-for-pickup, or other delivery safeguards for any order.
In-Store Pickup and Customer Inspection: For in-store pickup, showroom pickup, courier pickup, or any local handoff, the customer or authorized pickup person is responsible for inspecting the item before accepting possession.
Refused Deliveries: If a customer refuses delivery, fails to accept delivery, fails to pick up a package, provides an incorrect or incomplete address, or causes the package to be returned to Saconde for any reason, the sale remains final to the fullest extent permitted by applicable law.
International Orders: International orders are final sale. International customers are solely responsible for confirming that the purchased item may be lawfully imported into the destination country and for paying all applicable customs duties, tariffs, VAT, GST, import taxes, brokerage fees, carrier fees, clearance fees, storage fees, and other government or carrier charges.
Taxes, Shipping Charges, Duties, and Fees: Shipping charges, delivery fees, insurance charges, authentication fees, processing fees, administrative fees, payment processing fees, customs duties, import taxes, VAT, GST, brokerage fees, carrier fees, and similar charges are non-refundable except where required by applicable law or expressly agreed by Saconde in writing.
To the maximum extent permitted by law, Saconde shall not be liable for any: Indirect damages; Incidental damages; Consequential damages; Loss of profits; Loss of business opportunity; Emotional distress; Reputational harm; Punitive damages arising from any purchase or use of products sold.
In all circumstances, Saconde’s maximum liability shall not exceed the purchase price actually paid for the item giving rise to the claim.
To the fullest extent permitted by applicable law, any dispute arising out of or relating to a purchase from Saconde shall be brought only on an individual basis and not as a plaintiff, class member, or representative in any purported class, collective, consolidated, private attorney general, or representative proceeding.
To the fullest extent permitted by applicable law, the parties waive any right to a jury trial in any dispute arising out of or relating to a purchase from Saconde.
This policy and all transactions shall be governed by the laws of the State of New York, without regard to conflict of law principles.
This Policy applies to purchases made through Saconde’s website, showroom, invoices, social media channels, live-selling platforms, third-party marketplaces, payment links, messaging applications, and any other sales channel unless a separate written policy is expressly provided by Saconde.
Any dispute arising from purchases made through Saconde shall be resolved exclusively in the state or federal courts located in New York County, New York, to the fullest extent permitted by law.
Saconde reserves the right to: Refuse service; Cancel transactions; Limit quantities; Refuse returns; Refuse future purchases; Deny transactions to any individual or entity for suspected fraud, abuse, resale misconduct, or violations of company policies.
This Policy is effective as of May 25, 2026. Saconde may update, modify, or replace this Policy at any time. The version of the Policy in effect at the time of purchase will generally apply to that purchase, except where a later update is required by applicable law or expressly agreed by Saconde in writing.
By completing your purchase, you acknowledge and agree to these terms.
Saconde & Saconde, LLC
521 W 26th St Floor 5
New York, NY 10001
hello@saconde.com